BM Board Member · self-paced online course
Water board member training
Board members approve rates and disconnections. This course explains what’s behind those decisions, so you know what to approve, what to question and when to act.
- 6 modules
- About 2½ hours
- Self-paced online
- Graded
- Certificate of completion
$119
Per seat
1 seat
One seat per learner. 5 or more seats: 15% off, applied at checkout. Request an invoice or quote by email.
Who this course is for
Board members of water districts, mutual domestic water associations and co-ops, whether newly elected or long-serving.
What you’ll be able to do
Read the district’s board report and spot the warning signs, make rate decisions and understand their revenue implications, and govern meters, payments and service decisions by asking the right questions.
Board Member course syllabus
Modules that share a name across courses, like From Meter to Bill and Meters & Readings, cover the same material at the depth each role needs. Every course is built on the 12-principle Billing Operations Doctrine.
- BM-01From Meter to Bill
- BM-02Setting Water Rates
- BM-03Meters & Readings
- BM-04Payments
- BM-05Starting & Stopping Service
- BM-06Board Reporting
How the course works
Online, at your own pace
Buy a seat and we email an enrollment link. The learner opens it, creates a free account on our course platform partner, MyDeskCoach, and works through the modules on their own schedule.
Graded modules
Each module ends with a 15-question assessment. You need 80% (12 of 15) to pass, with three attempts per module. Course content stays available to review.
Certificate of completion
Pass every module to earn a completion certificate. It records that you finished the course; it isn’t a license or a government certification.
Vendor-neutral
It teaches the principles of correct water billing, not one district’s software, so it holds up whatever system you run.
12 months of access
Open the enrollment link within 12 months of purchase. Once the learner starts, they have 12 months of access to the course.
Refunds on unopened seats
Unopened seats can be refunded within 30 days of purchase. See the Training Terms of Sale.
Board Member course questions
How long does the Board Member course take?
About two and a half hours, in 6 modules. It’s self-paced, so board members can fit it around meetings. Once they open their enrollment link and start, they have 12 months of access.
Can we buy the course for the whole board?
Yes. Buy one seat per board member and you receive one enrollment link per seat to forward to each person. Orders of 5 or more seats get 15% off, applied automatically at checkout.
Does it teach our own board report?
It teaches how to read a water district board report and spot the warning signs, in the Board Reporting module. It’s vendor-neutral, so it applies whichever system produces your district’s report.
More training, and the software
Ready to train your board?
Add seats, then check out. Enrollment links are emailed as soon as payment clears.
Buying for a large district or need an invoice? Request an invoice or quote by email, or call (505) 456-0723.