WUBS
(505) 456-0723 Cart

BC Billing Clerk · self-paced online course

Billing clerk training for water utilities

Water billing isn’t general accounting. It has its own rules for timing, rates and payments. Finish able to calculate any bill by hand, check any software’s output, and explain any line item to any customer.

  • 8 modules
  • 2 stages
  • About 5¼ hours
  • Self-paced online
  • Graded
  • Certificate of completion

$199

Per seat

1 seat

Add to cart

One seat per learner. 5 or more seats: 15% off, applied at checkout. Request an invoice or quote by email.

Who this course is for

New and experienced billing clerks at water districts, associations and small utilities, and anyone who covers the billing desk when the clerk is out.

What you’ll be able to do

Run the full account lifecycle from new connection to delinquency, apply rate schedules and the timing rule correctly, handle payments and oldest-first (FIFO) payment application, and answer customer billing questions with confidence.

The capstone (BC-08): after seven modules of preparation, you work real customer-question scenarios and learn exactly where to find the answers in the ledger.

Billing Clerk course syllabus

Modules that share a name across courses, like From Meter to Bill and Meters & Readings, cover the same material at the depth each role needs. Every course is built on the 12-principle Billing Operations Doctrine.

Stage 1: Foundational

  1. BC-01From Meter to Bill
  2. BC-02Meters & Readings
  3. BC-03Applying Water Rates
  4. BC-04Bill Calculation Practice

Stage 2: Advanced

  1. BC-05Payments
  2. BC-06Starting & Stopping Service
  3. BC-07Board Reporting
  4. BC-08Customer QuestionsCapstone

How the course works

  • Online, at your own pace

    Buy a seat and we email an enrollment link. The learner opens it, creates a free account on our course platform partner, MyDeskCoach, and works through the modules on their own schedule.

  • Graded modules

    Each module ends with a 15-question assessment. You need 80% (12 of 15) to pass, with three attempts per module. Course content stays available to review.

  • Certificate of completion

    Pass every module to earn a completion certificate. It records that you finished the course; it isn’t a license or a government certification.

  • Vendor-neutral

    It teaches the principles of correct water billing, not one district’s software, so it holds up whatever system you run.

  • 12 months of access

    Open the enrollment link within 12 months of purchase. Once the learner starts, they have 12 months of access to the course.

  • Refunds on unopened seats

    Unopened seats can be refunded within 30 days of purchase. See the Training Terms of Sale.

Billing Clerk course questions

How long does the Billing Clerk course take?

About 5¼ hours, across 8 modules in two stages. It’s self-paced, so you can work through it in short sessions. Once you open your enrollment link and start, you have 12 months of access.

Is the Billing Clerk course only for districts that use WUBS?

No. It’s vendor-neutral. It teaches the principles of correct water utility billing, not one program’s screens, so it holds up whatever billing software your district runs.

What happens in the capstone?

After seven modules of preparation, you work through real customer-question scenarios and learn where to find the answers in the ledger.

More training, and the software

Ready to train your team?

Add seats, then check out. Enrollment links are emailed as soon as payment clears.

Buying for a large district or need an invoice? Request an invoice or quote by email, or call (505) 456-0723.

Add Billing Clerk to cart See all three courses